A lot of people are nervous when they take their first solo airplane flight, but 16 year-old Ashley was especially scared.

Ashley was born deaf, and she feared that her lack of hearing would prevent her from getting important details about her recent flight from Baltimore, Maryland to Rochester, New York. Making this even worse was the fact that Ashley was connecting through JFK International Airport, which is known for being one of the busiest and most hectic airports in the world.

“I [felt] nervous because … what if I miss my flight or I don’t know where to go if I transfer,” Ashley said. “I mean JFK is such a big airport, so I didn’t know where to go.”

Thankfully, Ashley ended up having a great flight thanks to one kindhearted flight attendant.

Just after Ashley’s plane took off from Baltimore, her Delta airline flight attendant passed her a handwritten note which explained everything about the flight and safety information. Ashley said afterwards that she had never experienced this type of kindness, and that the note meant the world to her. In fact, it meant so much to her that she plans to keep the note forever.

My daughter who is Deaf took a flight by herself ! The attendant handed her this note on the plane ! Delta makes it amazing! @Delta pic.twitter.com/KQGVBq9uVC

— bostonober (@oberlynn13) July 6, 2019

Delta ended up releasing a statement praising the flight attendant and announcing plans to make airline travel more inclusive for deaf passengers. In the next few months, Delta staffers who can speak sign language will be encouraged to wear a badge that will identify them to other passengers.

“With this improvement, customers and qualified employees will immediately be able to visually recognize when they hold sign language as a common connection,” a Delta spokesperson said.

Find out more in the video below.