A professional violinist who was once a loyal Southwest Airlines customer has now turned on the airline after he was kicked off a flight for not checking his precious violin, which is worth $80,000.

The incident occurred on Monday, when Emmanuel Borowsky boarded a flight from Manchester-Boston Regional Airport to Baltimore, Maryland. He took to Facebook afterwards to tell the world what happened.

“Despite being a loyal Southwest customer who uses them exclusively when the option is available, I am very disappointed with the treatment I received this morning from Southwest Airlines,” he wrote. “After checking in last night and arriving early to the gate, I was met with full overhead bins on the plane.”

“The availability of extra seating space prompted me to place my violin there. In response, I was requested to check-in my violin. As fellow musicians can understand, checking in my violin is an absolute non option,” he continued. Emmanuel went on to explain that this caused him to miss important business and teaching obligations.

“I was disappointed not only with their decision, but their handling of the matter, it lacked compassion and understanding,” Emmanuel wrote. “Furthermore, because the next flight is overbooked, the earliest I will be out of here is over 6 hours after my original flight.”

Emmanuel has travelled all over the world to perform, so he is no stranger to airline travel. After his post went viral, Southwest Airlines released a statement apologizing to him.

“We regret that [Borowsky] had anything less than an outstanding experience as we always strive to provide our legendary Southwest Hospitality on every flight,” Southwest Airlines stated. “Our records indicate that the customer was among the very last to board the full flight and, unfortunately, the overhead bins spaces were filled with the carry-on baggage of other customers.”

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