It often feels like the only stories about airlines that are reported in the media are about negative experiences people have had flying. That’s why it came as a welcome surprise to find a story about an airline doing something amazing for one of their customers!

Peggy Uhle was about to take off on a Southwest flight from Chicago to Columbus, Ohio when the plane suddenly returned to the gate. Peggy was stunned when a flight attendant came over to her and told her that she needed to leave the plane immediately.

Peggy was initially embarrassed, thinking she may have gotten on the wrong flight. It wasn’t until she got off the plane that the gate agent told her to call her husband, who informed Peggy that their son had suffered a head injury and was in a coma.

Peggy frantically tried to figure out how she could get to her son quickly, but the gate agent told her not to worry, because Southwest had already made all the necessary arrangements for her!

“The gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours,” Peggy said. “They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver. My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing.”

Southwest did not charge Peggy for any of this! She was stunned and touched by everything the airline did for her.

“The care that I was shown is second to none,” Peggy said. “We have always liked Southwest Airlines and now we can’t say enough good things about them.”

Sadly, Peggy’s son suffered a traumatic brain injury and is still in recovery, but his mother can thankfully be with him while he recuperates. She remains incredibly grateful to Southwest for making it a priority to get her to her son’s bedside as soon as possible!