Most of us take the task of buying a cup of coffee for granted, as it seems simple enough. However, we have no idea just how stressful tasks like this can be for people who suffer from disabilities. That’s why it’s so heartwarming to see a story like this in which a barista does something small to make life a little easier for someone who is deaf.

Ibby Piracha lost his hearing when he was only two years old, and he now goes to his local Starbucks in Leesburg, Virginia to order a Frappuccino at least three times a week. Though all the baristas who work there have his order memorized, Ibby always writes his order on his phone and shows it to the barista.

One day, however, one of the baristas did something that changed everything!

After Ibby ordered his Frappuccino, he was stunned when barista Krystal Payne handed him a note in response.

“I’ve been learning ASL just so you can have the same experience as everyone else,” the note read. Krystal then proceeded to ask Ibby in sign language what he would like to order.

Ibby was touched that she would learn sign language just to help him feel welcome.

“I was just so moved that she actually wanted to learn sign. Sign language is really a totally different language and it was something that she wanted to do because of me? Because I was a deaf customer? I was very, very impressed,” Ibby said.

Krystal had spent hours watching YouTube videos so that she could learn enough ASL to give Ibby the best customer service that she could!

“My job is to make sure people have the experience they expect and that’s what I gave him,” Krystal says.

Ibby posted a photo of Krystal’s note on Facebook, and it quickly went viral.

We applaud Krystal for going above and beyond to help this customer! SHARE this story so your friends and family can see this as well!