Whether or not you’re a frequent guest in any hotel — there is one thing they all have in common and that is they’re not home.

Disney World is supposed to be the happiest place on earth, but it’s hard to feel that when you can’t get a decent night’s sleep. We’re not talking about low thread count sheets, low water pressure or even terrible continental breakfast.

One family was dealing with cockroaches and exposed wiring — oh, and used condoms in their room.

The Mirror reports, Michael and Paul Atwal-Brice took their two adopted sons, Levi and Lucas, on a Disney World vacation costing nearly $13,000. The couple from England claims that when they checked into their Caribbean Beach Resort hotel room at Disney World in Orlando, Florida, they discovered exposed wiring, dead cockroaches and a used condom on the bed.

No surprise, they asked for another room — but apparently it wasn’t much better. After talking to the front desk, they were moved to another room where they said that the second room was just as dirty, along with having live centipedes crawling around the room, as reported by The Mirror.

According to Michael, who spoke with the Mirror, “Straight away you could see the room was dirty then we saw a dead cockroach, which was quite big. There was lots of exposed wiring. Our boys have no sense of danger, so they could easily stick their fingers in that.”

He added, “It’s been a holiday from hell so far. Dead cockroaches and other bugs in the room, broken lights with exposed wires and, worst of all, a used condom on the bed. The boys could have stood on the cockroach and could very easily have touched the condom if they dropped their bouncy ball down the side of the bed. That’s what shocked us. We’ve not just booked any old hotel. We’ve purposefully booked this resort and spent a vast amount of money to make it all magical and special.”

Management was eventually involved and the family was reportedly upgraded to a room at Disney’s Grand Floridian Resort and Spa. In a statement obtained by the Mirror, a spokesperson for Disney said, “While we believe the guest claims were exaggerated, we took several steps to enhance their vacation.”