One Twitter user recently took to social media to post a public service announcement that has gotten a lot of attention. Melissa Hope has seizures and it was her service dog that sprung into action to get her help. She wants everyone to know what to expect when a service dog needs assistance.

Melissa’s dog is trained to find help in the event she has a seizure. When she face planted to the ground, her dog went searching for help. The first woman the dog came to shooed the dog away because she didn’t understand that the dog was trying to get help for its owner.

Melissa took to social media to let people know about service dogs and what it means if they approach you without their owner. In the PSA, Melissa explained her situation and followed up that service dogs should be taken seriously.

“Don’t get scared. Don’t get annoyed. Follow the dog! If it had been an emergency situation, I could have vomited and choked,” Melissa says. “I could have it my head. I could have had so many things happen to me.”

Many people took to social media to support Melissa’s PSA and encourage more people to learn about service dogs. Some people shared their own stories, and a local pet association even commented on the PSA and gave their full support.

Most service dogs will have some type of uniform on showing that they are a service dog; usually a brightly colored vest. If they are seen without their owner, they are probably seeking help because that is what they are trained to do. Melissa says never doubt the dog, just follow them.

Melissa’s PSA was a blatant, but helpful, wake-up call. Many people online didn’t even realize that being approached by a service dog may be their signal that their owner is in danger. Now we all know what to do if we’re ever approached by a service dog.

Be sure to share this story with your family and friends. We should all know how to react if we see a service dog alone without their person.